Delete your CityWatch account

CityWatch — civic problem-reporting app. This page explains how to request deletion of your CityWatch account and the data associated with it.

Option 1 — Delete from inside the app

1. Open the CityWatch app and sign in.
2. Go to Settings → Account.
3. Tap Delete account.
4. Confirm the request. You can optionally choose “Delete everything” to also remove all reports you created.

Option 2 — Request by email

If you cannot access the app, email us from the address registered to your account:

What happens after you request deletion

• Your account is immediately deactivated and enters a 30-day grace period, during which you can restore it by signing in again.
• After 30 days, your account is permanently deleted and cannot be recovered.

Data that is deleted

• Profile data: name, email address, phone number, password, profile photo.
• Authentication data: sessions and push-notification tokens.
• Subscription/area-watch settings.
• If you chose “Delete everything”: all reports you submitted, including their photos and videos.

Data that may be retained

• If you did not choose “Delete everything”, the public reports you submitted remain visible but are no longer linked to your identity.
• Billing and invoice records may be retained where required for legal, tax, or accounting obligations.